Geno 3 Ltd Customer
Privacy Notice

Contact details

Email: hey@geno3.com

What information we collect, use, and why

We collect or use the following information to provide client care, services, health products and other goods:

• Name, address and contact details.
• Gender
• Date of birth.
• Health information (including medical conditions, allergies and medical history).
• Information about care needs (including disabilities, medication & dietary requirements).
• Test results (including genetic tests).
• Payment details (including card or bank information for transfers and direct debits).
• Records of meetings and decisions.
• Call recordings.

We also collect the following information to provide client care, services, health products and other goods:

• Genetic information.
• Health information.

Not Intended for Minors

Adults or guardians may purchase products or services on behalf of their children, but this Site is not designed or intended for use by children under the age of 18. Our DNA test kits and any other products or services advertised on this Site are intended to be purchased, registered, and interpreted by adults. Moreover, we do not knowingly collect any Personal Information from anyone under the age of 18. You must be 18 years of age or older to submit registration information or saliva samples. If you believe that a minor of whom you are a parent or guardian has registered or otherwise provided Personal Information without your consent, please contact us at clients@geno3.com and we will make reasonable efforts to remove all personal information related to the minor.

Lawful bases and data protection rights

Our lawful bases for collecting or using personal information to provide client care, services, health products and other goods are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Where we get personal information from

• Directly from you.
• Suppliers and service providers.

How long we keep information

We do not specify a fixed time period for storing health and personal data. Instead, we retain data only as long as it is necessary to fulfil the purposes for which it was collected or as required by law.

Clients have the right to request the deletion of their personal and health data at any time.

Upon such a request, we will securely delete or anonymise the data in accordance with applicable legal and regulatory requirements.

Who we share information with

Others we may share personal information with:

• Other health providers (eg GPs and consultants).
• Suppliers and service providers.

Duty of confidentiality

We are subject to a common law duty of confidentiality. However, there are circumstances where we will share relevant health and care information. These are where:

• you’ve provided us with your consent (we have taken it as implied to provide you with care, or you have given it explicitly for other uses);
• we have a legal requirement (including court orders) to collect, share or use the data;
• on a case-by-case basis, the public interest to collect, share and use the data overrides the public interest served by protecting the duty of confidentiality (for example sharing information with the police to support the detection or prevention of serious crime);
• If in England or Wales – the requirements of The Health Service (Control of Patient Information) Regulations 2002 are satisfied; or
• If in Scotland – we have the authority to share provided by the Chief Medical Officer for Scotland, the Chief Executive of NHS Scotland, the Public Benefit and Privacy Panel for Health and Social Care or other similar governance and scrutiny process.

Cookies

Social Plugins

This Site may use social plugins (e.g., the Facebook “Like” button) to enable you to easily share information with others. When you visit this site, the operator of the social plugin may be able to place a cookie on your computer, enabling that operator to recognise individuals who have previously visited this site. If you are logged into the associated social media web site (e.g., Facebook) while browsing on this site, the social plugin allows that social media web site to receive information that you have visited this site. The social plugin may also allow the social media web site to share information about your activities on this site with other users of their social media web site. For more information about the information shared via a particular social media plugin, you should refer to that social media site’s privacy statement.

Analytics

Geno 3 Ltd may use certain analytical services, including but not limited to Google Analytics, a service by Google, Inc. (“Google”), to analyse non-identified information to learn about how visitors interact with our site (also known as “session tracking”), to help us improve the user experience.

Google Analytics uses cookies to analyse user patterns and may collect information about your use of the Site, including your IP address. You may find more information about Google Analytics and Google’s privacy policy by visiting Google’s web site here: www.google.com/policies/privacy/partners/.
In addition, our site may use Google Analytics Advertising Features, which collects information through cookies, including Remarketing with Google Analytics, Google Display Network Impression Reporting, and Google Analytics Demographics and Interest reporting.

If you would like to opt-out of having your data used by these cookies, please use the Google Analytics opt-out available here: https://tools.google.com/dlpage/gaoptout/.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.