You can email us at hey@geno3.com. We will aim to be in touch within 24 hours of receiving your email.
FAQ’s
Got Questions? We’ve Got Answers.
Is genetic testing right for me?
Am I too old?
No, you are not too old for our DNA testing. Our test can be performed at any age, as long as you are able to provide a saliva sample with the swab provided within our testing kit. The quality of your DNA does not significantly degrade with age, so older adults can still obtain accurate and reliable results from our tests.
I’ve been living with this illness for a long time, is it worth me doing genetic testing or is it too late?
Genetic testing can still provide valuable insights even after a diagnosis. While our DNA testing cannot offer a cure for existing illnesses, it can help to inform you about your own choices around personalised nutrition, toxin sensitivity, immune support, stress management, exercise optimisation, sleep, hormones, cardiovascular health and DNA protection and repair. These insights can help you make informed decisions about lifestyle changes and preventive measures to complement your current treatment plan and potentially enhance your overall well-being.
I’m an athlete, could genetic testing help me with my sports performance?
Genetic testing could potentially offer valuable insights to enhance your athletic performance (for example what your genetic ACL or hamstring injury risks are, VO2 Max trainability and how your body reacts to different types training sessions). However, while genetic testing can provide information about your predisposition for certain athletic traits, it’s not a definitive predictor of success, it’s one tool to support your athletic goals.
If someone is very ill or has a long-term, possibly terminal diagnosis, will genetic testing help?
Genetic testing can still provide valuable insights even after a terminal diagnosis. While our DNA testing cannot offer a cure for existing illnesses, it can help to inform you about your own choices around personalised nutrition, toxin sensitivity, immune support, stress management, exercise optimisation, sleep, hormones and cardiovascular health. These insights can help you make informed decisions about lifestyle changes to complement your current treatment plan and potentially enhance your overall well-being.
We aim to offer a very personalised approach and to treat all of our clients with the utmost respect.
Is the test suitable for children?
Yes, our saliva swab allows this.
How it works.
What sample do you take? Is it a blood sample?
We use a simple, non-invasive cheek swab method for DNA testing. You don’t need to provide a blood sample. The test kit includes unique cheek swabs that are suitable for all ages. This collection method is easy, painless, and can be done at home. The patented collection vials are designed to keep the DNA sample stable for up to four years and protect it from extreme temperatures during transit.
When I have sent my sample in what happens next?
After sending your DNA sample to our lab, here’s what you can expect:
- Sample Processing: Your DNA is extracted and genotyped at our secure laboratory. Each sample undergoes three stages of quality assurance to ensure the most accurate results possible.
- Analysis and report preparation: The lab analyses your genetic data and shares the information with us. We will then use that information to create your personalised Geno 3 report based on specific genetic markers related to diet and health.
- Results notification: You will receive an email notification when your personalised Geno 3 report is ready and we will arrange a call with you to share your results.
- Results delivery: We will call at a time that suits you to discuss your results, highlight key areas and send you your full report.
What is included in the Geno 3 report?
To find out exactly what is included in our report, head over to our ‘How it works’ page for more details.
How do I collect a DNA sample using the swab?
We want your DNA test to be as accurate and easy as possible! That’s why we’ve created a quick, step-by-step video guide to walk you through the process.
Watch our short video on YouTube for expert tips and a live demonstration.
Click here to see exactly how to take your swab the right way—so your results are reliable and your experience is stress-free.
Don’t forget to subscribe for more helpful health tips!
How many genes do you test?
Our tests specifically analyse 95 clinically relevant genes. These genes are carefully selected for their connection to nutrition, metabolism, detoxification, DNA protection, hormone health, cardiovascular function and more.
We use the results from the gene testing to give us over 170 health indicators and insights across a wider range of health categories, focussing on delivering actionable insights for diet, lifestyle and wellness.
Timing and delivery.
How long does it take to get my test results back?
We aim to have your Geno 3 report ready within 2 weeks of our lab receiving your DNA sample.
Do you ship internationally?
We are setup to ship to USA and Australia. If you would like us to ship to another country please contact us to arrange.
Report contents and analysis
From the DNA results, are you able to help an individual with specific health goals? For example sport performance, menopausal symptoms or stress reduction??
Yes, we offer 1:1 and group coaching programmes to support client’s health goals. See our ‘Shop’ page for more information.
Is there advice in the reports on what diet to follow and supplements people could consider?
We make dietary recommendations and share information and resources about your nutrient needs and how these could be met.
Cost.
How much does it cost?
We offer several products and services, head over to our ‘Shop’ for more information.
Data and privacy
Can you delete all of my customer data after I receive my report?
Yes. Your privacy is our top priority. If you would like us to delete all of your information after you receive your report, simply send us an email. We will provide you with all the details to facilitate the deletion of your data, including the option to have your sample destroyed if you so wish.
Lab certification and quality.
Where is the lab?
Our DNA samples are processed at a state-of-the-art, CLIA (Clinical Laboratory Improvement Amendments) and CAP (College of American Pathologists) certified laboratory located in the United States. This facility adheres to the highest standards of quality control and data security, ensuring your genetic information is handled with precision and confidentiality.
Refunds and policies.
What is your refund policy?
If you have purchased our DNA kit and Geno 3 report, we will offer a full refund provided that your sample swab kit remains unopened and has not been submitted to our laboratory within 30 days of your purchase. Please note refunds are not available after the 30-day period or if your DNA analysis has already been processed by our lab.
